Terms & Conditions

The necessary small print

Aqua Paws Terms & Conditions

  • Whilst every care is taken to ensure the safety of dogs undergoing treatment, all dogs are still the
    responsibility of the owner.
  • Aqua Paws reserves the right to use photos and video footage taken during sessions or on the
  • All treatment courses, including those to be part of an insurance claim, must be paid for in full
    prior to or on the day of treatment.
  • Please ensure your dog’s vaccinations are up to date and bring their records if requested.
  • Please do not feed your dog for at least 3 hours prior to the hydrotherapy session and ensure they have been to the toilet before arrival.
  • Veterinary authorisation must be obtained prior to your hydrotherapy session.
  • Dogs must be relatively clean when brought in for treatment.
  • Any fouling on site must be cleaned up by the owner (please ask if you need a bag).
  • Dogs with infectious or contagious conditions such as eye, ear or skin infections will not be treated. Please contact Aqua Paws at the earliest opportunity to cancel your appointment.
  • Aqua Paws Canine Hydrotherapy reserves the right to refuse treatment to any dog.
  • Owners must notify Aqua Paws if, during a course of treatment, a dog’s condition worsens, or if a veterinary surgeon advises that the treatment is stopped or suspended.
  • When visiting, all persons are to be aware that there are some uneven surfaces and are strongly advised to wear sensible shoes with non-slip soles if possible as the floor in the pool room can become very wet during swimming sessions.
  • Aqua Paws Canine Hydrotherapy cannot be held responsible for any loss or injury to any person or personal property whilst on the premises.
  • When not undergoing treatment dogs must be kept on a lead at all times.
  • Vehicles and contents are parked at owner’s own risk.
  • Cancelations made less than 24 hours in advance will be charged full fee.

Aqua Paws Referral Form

Below is a downloadable PDF document, of our Veterinary Consent Referral Form. It can be printed, filled out and presented to us upon your visit.

Download Aqua Paws Referral Form


My Labrador Savannah who is now 12 years old has had hip dysplasia since she was born, over the years it has progressively got worse, in addition she has developed arthritis in some of her limbs. My vet therefore recommended that she have some hydrotherapy treatment to help her with the chronic condition, this is when they recommended Aqua Paws, a local friendly practice.

Savannah has now been having a session every couple of weeks for the past two years, the difference this has made to her quality of life is remarkable! Savannah is now able to join in the fun and walks with our other Labrador Buddy.

Savannah loves getting into the heated pool and doing her exercises especially as there is a treat at the end of each circuit. She has been known to try and get into the pool whilst no one is looking!!!

Aqua Paws is owned and managed by the very experienced and professional Kat who is assisted by her friendly team.

The practice is located at the rear of Kat’s garden which gives a friendly, homely impression as soon as you arrive. All the equipment is state of the art and appointments are made to suit your convenience.

In addition, there is excellent communication between the vet and Aqua Paws so if Savannah’s condition changes it can be acted upon immediately.

Nigel Bottel and Savannah

Surrey Scentwork

Visit Website

Web Links

Hampton Glade Dog Training

Visit Website